FAQs

About Purchasing

Is my personal information secure?

Yes, we take the security of your personal information very seriously. Our website uses SSL encryption to ensure that your data is safe. We do not share your information with third parties without your consent.

What types of accessories do you sell for Harley motorcycles?

We offer a wide range of accessories including, but not limited to, custom seats, exhaust systems, handlebars, grips, footpegs, and much more. All our accessories are designed to fit various models of Harley-Davidson motorcycles.

What should I do if I am not sure the fitment?

Please kindly contact us at hcmotorku.shopify@hotmail.com if you are not sure the fitment when shopping. Or you also can leave us a note with your bike's year and model when checkout. We will help to confirm the fitment for you and contact you soon.

What comes with the parts?

Generally, we will attach a picture of the product list to the product details page to tell customers what mounting accessories are included in the package.

If the text or pictures do not mention it, please contact us at hcmotorku.shopify@hotmail.com.

Can I get a coupon?

Usually we will offer discount codes during festivals or at the top of the website. If shopping in bulk, we will offer wholesale prices based on quantity. For more details, please email us at hcmotorku.shopify@hotmail.com

About Payment

What payment methods are accepted on hcmotorku.com?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers.

Is it safe to use my credit card on your website?

Absolutely. Our website uses SSL encryption to ensure that your personal and financial information is kept secure at all times.

About Shipping

How long will it take to receive my order?

Orders are typically processed within 24-48 hours and shipped soon after. Shipping times vary based on location but generally take between 7-15 business days.

If a product is out of stock, the order processing time will be longer. If you have not received our order delivery email, please contact us in time to inquire about the order details.

Do you ship internationally?

Yes. Usually we ship worldwide free shipping. However, if you need an order that needs expedited processing, you can contact us to use a faster logistics method. Shipping charges may apply.
As for some remote areas, we may contact you to charge additional freight.

Shipping times vary depending on the destination country.

About Returns and Guarantees

What is your return policy?

Our return policy lasts 30 days. More information please check Return Policy

What does the 30-day guarantee cover?

Our 30-day guarantee covers any defects in material or workmanship. If you encounter any issues with your product under normal use conditions, please contact us to arrange a return or exchange.

How can I contact customer service?

You can reach our customer service team by email at hcmotorku.shopify@hotmail.com, or by phone. We are available from 9 AM to 5 PM on weekdays to assist you with any questions or concerns.

Do you offer any installation services for the accessories sold?

While we do not offer installation services directly, we can recommend certified professionals who can install your accessories. Please contact our customer service for more details.

Miscellaneous

How do I make changes to an existing order?

To make changes to your order, please contact our customer service as soon as possible. We can accommodate changes only if the order has not been processed for shipping.

Do you offer any loyalty programs or discounts?

Yes, we offer various promotions and discounts periodically. Please subscribe to our newsletter to stay updated on special offers and loyalty rewards.